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STREAM C: TICKETING AND PAYMENTS

11:25 - 12:05

12 NOVEMBER 2020 Day 2

Integrating ticketing with multimodal

Pursuing innovation across the entire multimodal ecosystem
Going through pivots to land the ideal model combining ticketing with multimodal
Creating a vibrant business culture to support worldwide MaaS adoption
Understanding passenger travel requirements of the future
Transforming ticketing for customers improved UX

12:05 - 12:45

12 NOVEMBER 2020 Day 2

Case Study: Ticketing Helsinki-Tallinn

Implementing ticketing innovation in a complex urban environment
Building a system which is easy to understand, simple to use and provides customers with multiple methods to purchase tickets
Reducing implementation and maintenance costs
Monitoring uptake of new services to better serve consumer needs and building flexibility into the system
Gathering data to optimise the product portfolio and apply it in future planning of transport infrastructure

 

Speaker: Tiit Laiksoo, Head of Ticketing Division, Tallinn Transport Department

 

14:00 - 14:40

12 NOVEMBER 2020 Day 2

Seamless EU wide ticketing and payment

Maximising the potential of technology to benefit passengers
Increasing investment in ticketing and payment systems
Facilitating access to data
Establishing public private partnerships
Understanding competition law,pricing and providing equal access to all services

14:40 - 15:20

12 NOVEMBER 2020 Day 2

TOMP-API and international ticketing

Interoperability, integrity and trust
TOMP-API Based on open GBFS
Public-private co-operation to standardise and create necessary schemes: TOMP-API, International ticketing, ID’s.
Operator information, registration/privacy, Planning, Booking, Trip execution, Payment, Support
Technology founded on common architectural principles: ID issuance and Message routing via open API's

15:50 - 16:30

12 NOVEMBER 2020 Day 2

Seamless ticketing for private providers

Embedding private companies into public transport ticketing
Public–private collaborations for transforming urban mobility: simplifying ticketing and payments for end users
Creating a fully-integrated route planning, ticketing and payment process accessed through a single, user-facing mobility platform,
Introducing pricing that fosters and rewards customer loyalty.
Optimising transport resources: replacing low-ridership routes with on-demand shuttles

16:30 -17:10

12 NOVEMBER 2020 Day 2

Creating an intuitive ticketing platform

Delivering a seamless user experience
Comprehensive testing to ensure that the ticket purchase process optimises the user experience
Developing unique and highly predictive features, driven by data
Delivering access to a broad range of fares and ticket types
Creating ticketing processes that are best-in-class for managing reliability, security and performance

11:00 - 11:40

11 NOVEMBER 2020 Day 1

Seamless Ticketing across 12+ providers

Berlin showcasing how technology can improve holistic mobility
The role of ticketing in making seamless travel a reality
Creating a technology and ticketing development process with the traveler experience at its heart
Efficient, cost-effective multimodal travel: trams, trains, ferries, metro, and shared mobility options such as bikes, e-kick scooters, e-scooters, shuttles, car-sharing, and taxis
Aligning ticketing with the MaaS vision

11:40 -12:20

11 NOVEMBER 2020 Day 1

Case Study: Ticketing in Stockholm

Implementing ticketing innovation in a complex urban environment
Building a system which is easy to understand, simple to use and provides customers with multiple methods to purchase tickets
Reducing implementation and maintenance costs
Monitoring uptake of new services to better serve consumer needs and building flexibility into the system
Gathering data to optimise the product portfolio and apply it in future planning of transport infrastructure

 

Speaker: Krister Dackland,CIO Storstockholms Lokaltrafik

12:20 - 13:00

11 NOVEMBER 2020 Day 1

Secure payments for multi-modal

Building trust to accelerate consumer adoption of new technologies
Enabling multimodal options with one touch, seamless payment technology
Securely integrating multiple service providers and operators
Implementing payment technology to cover gaps in their transportation service offering
Payment technology to ensure a positive UX and accelerating user adoption

14:20 - 15:00

11 NOVEMBER 2020 Day 1

Integrated Mobility Plan

Establishing infrastructure to support the integration of mobility
Setting a strategy for promoting the use of non-motorised transport modes
Fostering an accessible environment for people
Developing a user-friendly and integrated transport infrastructure
Linking city areas, promoting the use of public transport and supporting first and last-mile trips

15:00 - 15:40

11 NOVEMBER 2020 Day 1

Integrating services: Account-based ticketing

Enhancing customer adoption and embedding system flexibility
Incorporating best price calculations and fare capping
Creating a flexible, open, and expandable system enabling new features or partners to be added
Creating a system that is easy for passengers to use and understand
Increasing customer satisfaction through transparency and positive UX