Jacqueline Starr

Chief Operating Officer, Rail Delivery Group

Jacqueline joined Rail Delivery Group in 2015, having been Customer Experience Director, within the Design Office at Barclays since 2013. Prior to that, she held a Head of Customer Experience role at O2, Head of Customer Experience and Loyalty at Orange/France Telecom and various operational roles within BT where she started her career. Since Joining RDG Jacqueline has built a strong customer focussed Directorate, delivered a piece of work to present the current industry customer experience and kicked off a phase II to define the target industry experience for the passenger of the future; to include setting ambitious visions across the end to end customer journey.